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Web Hosting

Effective 13 November 2026 · Defy Technologies Pte Limited

For existing customers, material changes to these terms take effect only in accordance with the notice and change provisions in section 2 of the Terms of Service. Publishing an updated page does not itself replace the required notice.

In short

Paid yearly in advance. Includes free SSL and DNS. No email mailboxes or SSH.
Cancelled hosting runs to the end of the paid year, then is deleted.
Not renewed: suspended on the renewal date, deleted 30 days later.
Keep your website software up to date and keep your own backups.

This summary helps you find your way; the full terms below are what apply.

1. About these terms

These terms apply to Defy Shared Web Hosting and add to the Terms of Service and the Billing, Credit & Refund terms. Where they differ, these terms apply to Web Hosting.

2. What's included

A control panel for your websites, with the number of websites, storage, databases and FTP users shown for your plan at checkout.
Free SSL certificates for your domains once they point to our hosting, renewed automatically.
Free Defy DNS for your domains as described in the Domains & DNS terms, with records for your hosted domains set up automatically.
A free preview address for your account.
Files are uploaded with secure FTP (FTPS) or the control panel's file manager.

Not included: email hosting (mailboxes) and shell (SSH) access.

Sending email from a website. Websites cannot send email directly from our hosting servers (outgoing port 25 is closed). To send email from your website, such as contact-form messages or password resets, connect it to your own email provider using authenticated SMTP (usually port 587 or 465).

3. Paying and renewing

Web Hosting is charged yearly in advance from your account credit, and renews each year on the date you bought it.
If you cancel or turn off auto-renew, your hosting continues until the end of the year you paid for and is then deleted. Part-years are not refunded.
If a renewal is not paid, we email you before the renewal date. On the renewal date, an unpaid hosting account is suspended (your websites go offline). It is restored as soon as you pay. If it is still unpaid 30 days after the renewal date, the account and all its websites, files and databases are permanently deleted.

4. Fair use of shared resources

Shared hosting means many customers' websites run on the same server. To keep it fast for everyone, each account has limits on processor, memory and simultaneous processes. If a website repeatedly uses far more than its fair share, or affects other customers, we may slow it down or pause it and will contact you about moving to a more suitable plan or a Cloud Server.

Shared hosting must not be used for file storage or backups unrelated to your websites, for cryptocurrency mining, or for anything the Acceptable Use Policy prohibits.

5. Your websites and backups

You are responsible for your websites' content and software, including keeping applications such as WordPress, their plugins and themes up to date. Out-of-date software is the most common way websites are hacked.
The control panel lets you make backups. You are responsible for downloading and keeping copies of your websites and databases. Defy is not responsible for loss of website data except to the extent caused by Defy's negligence and the loss cannot be excluded by law.
If a website is hacked or is harming other customers, we may suspend it until it is cleaned up.