Legal: Overview
Legal
Terms & policies
Updated 13 November 2026 · Defy Technologies Pte Limited
For existing customers, material changes to these terms take effect only in accordance with the notice and change provisions in section 2 of the Terms of Service. Publishing an updated page does not itself replace the required notice.
In short
The key points of using Defy:
- Prices include VAT. Most services are prepaid from account credit, which is for Defy services only. Cash refunds are limited to the exceptions in our billing terms and mandatory legal remedies.
- Manage renewal in Console. Disclosed annual licence commitments remain payable even when billed monthly. Services run to the end of what you've paid for; deleting a Cloud Server refunds the unused hours to your credit.
- Unpaid services are deleted: Cloud Servers 3 days after the renewal date, Web Hosting 30 days after. Do not rely on recovery after deletion. Separately purchased snapshots follow their own retention and billing rules.
- Keep your own backups. You are responsible for your data.
- Keep your email address current: renewal and deletion warnings go there.
This summary helps you find your way; the full terms below are what apply.
Terms of Service
The agreement between you and Defy for all services.
Privacy Policy
What personal data we collect and how we use and protect it.
Billing, credit & refunds
Prices and VAT, account credit, renewals and refunds.
Acceptable use
What you may not do with our services.
Service levels & support
Support response targets, uptime and maintenance.
Cloud Servers
Monthly billing, hourly refunds, non-payment, backups and limits.
Web Hosting
What's included, yearly billing, fair use and backups.
Domains & DNS
Registration, renewals, transfers and Defy DNS.
Managed Services
Onboarding, changes, incidents and offboarding for managed infrastructure.
Questions about these terms? Email info@defy.com.fj.