Billing, Credit & Refunds

1. How these terms fit

These Billing, Credit & Refund terms form part of the Terms of Service. They apply to everything you buy through Defy Console, Defy Billing, or the Defy website. Where a service has its own terms (for example Cloud Servers), those terms add to these and take priority for that service.

2. Prices and VAT

• All prices are in Fiji dollars (FJD) and include Value Added Tax (VAT) at the rate in force, unless clearly marked otherwise. The price you see is the price you pay.
• Invoices and credit notes show the VAT amount separately, as Fijian tax law requires.
• Our pricing convention rounds service charges and refunds to the nearest FJD 0.05: 1 and 2 cents round down, 3 and 4 cents round up to 5, 6 and 7 round down to 5, and 8 and 9 round up. The amount charged is shown on the applicable invoice or credit note. This is a disclosed commercial rounding convention, subject to applicable tax and payment rules; it is not a statement that cash-rounding law requires all electronic transactions to be rounded.
• If the VAT rate changes, prices change by the same amount from the date the new rate applies, without further notice.
• We may change a service's price by giving you at least 30 days' notice by email or in Console. The new price applies from your first renewal after the notice period. If you don't accept it, you can turn off auto-renew or cancel before then.
• If a price is shown or charged in clear error (for example an obvious typing mistake), we may correct it. We will tell you, and you may cancel the order for a full return of what you paid.

3. Account credit

Most Defy services are paid from account credit held in Defy Billing (your "wallet").

• Adding credit. You add credit by card or other payment methods shown in Defy Billing. Credit is available once your payment is confirmed.
• Prepaid. A service is only provided or renewed when your available credit covers its price. We do not provide services on credit unless a Service Agreement says otherwise.
• Not cash. Account credit can only be used for Defy services. It cannot be withdrawn, transferred to another person or account, or exchanged for cash, and it earns no interest.
• Exceptions. We return unused credit to your original payment method if the law requires it, or if we close your account or stop offering the Services for a reason that is not your breach of these Terms.
• Reversed payments. If a payment that added credit is reversed, charged back, or found to be fraudulent, we remove that credit from your account. If your balance becomes negative, we may suspend your services until it is settled, and the amount remains a debt you owe us.
• No expiry. Credit does not expire while your account is open. Before you close your account, use any remaining credit; unused credit is not paid out when you close your account yourself, except as set out under Exceptions above or where the law requires it. We will tell you your remaining balance before your account is closed.

4. Charges, renewals and auto-renew

• When you are charged. Each service is charged as described at checkout and in its service terms: Cloud Servers monthly in advance; Web Hosting, domains and paid DNS zones yearly in advance. Some orders (such as domain registrations and transfers) are charged only once the order has actually been completed.
• Renewals. Services renew automatically for the same period, charged from your account credit on the renewal date.
• Auto-renew. You can turn auto-renew off at any time in Console. The service then continues until the end of the period you have paid for and is not renewed.
• Low credit. When your credit will not cover an upcoming renewal, we email you before the renewal date. What happens if a renewal is not paid is set out in each service's terms.
• Invoices. We issue an invoice for every charge and a credit note for every refund. Both are available in Defy Billing.

Your order identifies any annual or other minimum commitment, its billing frequency, renewal term and deadline for cancelling renewal. An accepted annual commitment paid monthly is not a monthly cancellable subscription. Wallet deductions are authorised only for accepted orders, their disclosed renewals and usage charges. No automatic external payment top-up is authorised without your separate agreement. Cancellation of auto-renew prevents the next term and does not cancel an existing non-cancellable term.

5. Refunds

• Cloud Servers. When you delete a server, the unused part of the month you paid for is returned to your account credit automatically, worked out by the hour, as set out in the Cloud Servers terms.
• Yearly services (Web Hosting, paid DNS zones) are not refunded if you cancel part-way through a paid year. They continue until the end of that year.
• Domains. Registration, renewal and transfer fees are not refundable once the registry has accepted the order, in line with registry rules. A transfer or registration that fails is not charged.
• Project and one-time fees. On voluntary cancellation, we may retain payment for work performed and reasonable non-recoverable costs or commitments incurred for the project, including a separately agreed lawful reservation charge. A deposit is applied to those amounts; any remaining unearned balance is returned under the applicable payment arrangements. The Service Agreement may set milestones and cancellation charges, subject to section 7.
• Our failure. If a paid service has a serious failure that we do not fix within a reasonable time after you tell us, we credit the affected period to your account.
• How refunds are paid. Refunds are paid as account credit, with a credit note, and include VAT in the same way the original charge did. Refunds to a card or bank account are made where section 3 allows it, for an unearned project balance due under this section, or where law requires a monetary remedy. A statutory remedy is not restricted to wallet credit.
• No refund is given for a service suspended or deleted because of non-payment or a breach of the Acceptable Use Policy.

The cancellation and no-refund rules in this section concern voluntary cancellation or lawful suspension for your breach. They do not exclude a remedy for Defy's breach or any statutory right preserved by section 7. Supplier costs may be retained only to the extent actually committed, not recoverable and lawfully chargeable to you; they are not an automatic defence to a statutory remedy.

6. Invoiced accounts

Where a Service Agreement allows you to be invoiced instead of paying from account credit, invoices are due within 14 days of issue unless the agreement says otherwise. Services on an invoice that is more than 14 days overdue may be suspended after notice.

Tell us promptly if you dispute a charge, identifying the invoice and reason, so we can investigate. Pay undisputed amounts when due. Raising a dispute does not automatically suspend payment obligations or deletion deadlines; contact us before a deadline if preservation is needed. Nothing here shortens a statutory claim period or removes a lawful payment-dispute right.

7. Your consumer rights

Nothing in these terms takes away rights you have under Fijian consumer law, including the Fijian Competition and Consumer Commission Act 2010, that cannot lawfully be excluded.