Acceptable Use Policy

1. About this policy

This Acceptable Use Policy is part of the Terms of Service and applies to everything you, your Authorised Users, and anyone using your services (such as visitors to your website or users of your server) do with the Services. You are responsible for their use as if it were your own.

2. What you must not do

You must not use the Services to:

• break any law of Fiji or of any other country that applies to you or your content;
• host, send or link to child sexual abuse material. We may immediately disable access without notice, report to the competent authorities as required by law, and preserve or delete material in accordance with applicable legal requirements;
• host or distribute malware, viruses, ransomware, phishing pages, or content designed to deceive people into giving away passwords, payment details or money;
• impersonate any person, business or organisation, including Defy;
• infringe anyone's copyright, trademark or other rights, including hosting pirated software, films or music;
• send unsolicited bulk email (spam), or host websites advertised by spam;
• attack, scan, probe or overload any system or network without its owner's permission, including denial-of-service attacks, port scanning and password guessing;
• run open mail relays, open proxies or open DNS resolvers that others can misuse;
• get around any security control, limit or billing measure on the Services, or access an account or data that is not yours;
• use a shared service (such as Web Hosting) for cryptocurrency mining, or in a way that degrades the service for other customers;
• promote violence, terrorism, or hatred against people because of who they are;
• breach any network or acceptable use policy that applies to our Services, which also binds anything you run on them.

3. What we do about it

• We may investigate any suspected breach. We may ask you to fix it within a set time.
• We may suspend, switch off or isolate the affected service immediately and without notice where the breach is serious, unlawful, or harming other people, our network or other customers.
• For a serious or repeated breach, we may permanently delete the affected services and close your account. No refund is given for services suspended or deleted under this policy.
• We cooperate with law enforcement and may report unlawful activity and share information as the law requires.
• You are responsible for any costs, claims or damages caused by your breach of this policy, including the cost of dealing with blacklisting of our IP addresses.

Any no-refund rule is subject to section 17 of the Terms of Service and does not remove a mandatory remedy. Recoverable costs must be reasonably incurred and attributable to your breach; Defy does not recover the same loss twice. Permanent deletion remains subject to lawful evidence-preservation requirements. Ordinary remediable breaches are handled consistently with section 13 of the Terms of Service.

4. Reporting abuse

To report abuse of a Defy service, email support@defy.com.fj with the details and any evidence. We review every report.