Legal: Domains & DNS

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Domains & DNS

Effective 13 November 2026 · Defy Technologies Pte Limited

For existing customers, material changes to these terms take effect only in accordance with the notice and change provisions in section 2 of the Terms of Service. Publishing an updated page does not itself replace the required notice.

In short

Domains follow their registry and registrar rules, and ICANN rules where applicable. Your contact details must be accurate.
You're charged once a registration or transfer actually completes. Voluntary cancellations are generally non-refundable after that, subject to mandatory rights.
A domain that isn't renewed expires and can be lost. Keep auto-renew on and credit in your account.
DNS is free with Defy domains, Web Hosting and Cloud Servers; DNS on its own is paid yearly.

This summary helps you find your way; the full terms below are what apply.

1. About these terms

These terms apply to domain names registered or transferred through Defy and to Defy DNS hosting. They add to the Terms of Service and the Billing, Credit & Refund terms.

2. Registering a domain

Domains are registered through an accredited registrar. Each domain is subject to its registry and registrar rules and, where applicable to that domain, ICANN rules, including the Registrants' Benefits and Responsibilities and the Uniform Domain-Name Dispute-Resolution Policy (UDRP). By registering a domain you agree to those rules.
You must give accurate, complete and current registrant contact details and keep them up to date. Registries require this. A domain with false or out-of-date details can be suspended or cancelled by the registry or registrar.
A domain is registered only once it is confirmed available and the registration succeeds. You are charged only once it is registered. A domain shown as available can still be taken by someone else before your order completes.
You are responsible for making sure your domain name does not infringe anyone else's trademark or rights.
You are the registrant of your domain. Defy registers and manages it on your behalf.

3. Renewals and expiry

Domains are registered and renewed yearly. Renewal prices are shown in Console and may differ from the first-year price.
Auto-renew is on by default and charges the renewal from your account credit before the expiry date. You can turn it off in Console.
If a domain is not renewed, it expires and stops working, including any website and email that use it. The registry may then release it for anyone to register. Restoring an expired domain, if the registry allows it, can cost more than a normal renewal.
Defy is not liable for loss of a domain name that expires because it was not renewed, including where auto-renew was off or your account credit did not cover the renewal.

The expiry exclusion applies to the extent caused by your failure to renew or fund the renewal, rather than Defy's failure to carry out an accepted and funded renewal instruction. Liability remains subject to sections 12 and 17 of the Terms of Service.

4. Transfers

Transfer in. Transferring a domain to Defy needs its authorisation (EPP) code from your current provider, and the domain must be unlocked there. A transfer normally adds one year to the domain's registration. You are charged once the transfer completes. A transfer that fails is not charged.
Transfer out. You can move your domain to another provider at any time by requesting its authorisation code in Console, subject to registry rules.
60-day lock. For domain types governed by the relevant ICANN transfer policy, a domain cannot be transferred to another provider within 60 days of being registered or transferred, and in some cases after a change of registrant details.

5. Defy DNS

Defy DNS hosts your domain's DNS records on Defy's name servers (ns1.defy.com.fj and ns2.defy.com.fj).

Included free

A domain registered or transferred to Defy: DNS for that domain.
Web Hosting: one DNS zone for each website your plan allows.
Cloud Server: one DNS zone per server.

DNS on its own

A DNS zone that is not included with another service is charged yearly at the price shown in Console, charged once the zone has been created.

When an included zone is no longer covered

If the service that included a free zone ends, the zone keeps working for 30 days. We email you at the start, 7 days before the end, and the day before. During that time you can keep the zone as a paid DNS zone, or add a service that includes it. Otherwise the zone and its records are deleted at the end of the 30 days and your domain stops resolving.

Your records

Each zone can hold up to 100 records.
You are responsible for the records you create. Wrong records can take your website or email offline.
For domains on Defy Web Hosting, Defy adds the records needed for the website automatically. We never change or remove records we did not create.
A domain only uses Defy DNS once its name servers point to ns1.defy.com.fj and ns2.defy.com.fj. For domains registered elsewhere, you set this with your registrar.
A domain can only be hosted in one Defy DNS zone. A domain that is already set up in another account on our DNS network can't be added; if you own it, contact support and we'll verify it and move it to your account.